Troubleshooting a Network Printer.
1. Document the IP address that the printer is expected to have. If you're unsure ways to do that, see Getting a Printer's IP Address.2. Attempt reaching the printer's web-based user interface at the IP address (that you acquired in action 1) utilizing Web Explorer (e.g. Open IE and go into http://140.233.12.123 )
- If you CAN reach the IP address and you get the printer's web-based user interface, it implies that the printer is effectively linked to the network. Utilizing the web-based user interface, you need to have the ability to see if it's showing any Mistake messages. Jams need to be dealt with as jams Procedure_for_Resolving_Printer_Paper_Jams, toner concerns as toner problems; other words ought to be reported to Symquest. Troubleshooting a Network Printer.
3. If you can not reach the printer at its IP address, there are a couple of possible causes:
- The printer might have to be signed up, see Printer Offline in Bombay List.
- Network cable television has stopped working, is unplugged or is plugged in incorrect jack. To inspect if a cable television has stopped working, link a recognized great laptop computer to the network with that cable television or utilize the Gameboy (net tool).
- The jack might have been harmed. Aesthetically examine the jack and use a network test tool or laptop computer. If you can not acquire an IP address, then the jack might have to be fixed. If you do get an IP address, compare the IP address of the laptop/Gameboy and the IP address that the printer is expected to have actually (acquired in action 1).
The very first three sets of numbers have to match (e.g. printer's IP address ought to start with 140.233.11. whatever - the Gameboy/laptop have to get an IP address that starts with 140.233.11. whatever). The last number need not match. If you get various VLAN numbers (e.g. 140.233.11 vs. 140.233.12), then the network port's VLAN might have to be reconfigured (after a power or network blackout network ports might go back to a default setting that does not permit the printer to go on the internet). Troubleshooting a Network Printer.
See it here:5. Attempt temporarily altering the printer's setup to a different IP address (keep in mind to reverse this when you're done and set the printer back to its initial IP that you got in action 1). After altering the printer's IP address, link the printer to a recognized first jack with known first cable television and attempt reaching the printer's brand-new address using an internet browser (as in action 2).
Ensure that the VLAN on the jack matches the VLAN that you are setting up (i.e. if the jack offers you an IP address that starts with 140.233.11. whatever, make certain that you set the printer's IP address to start with 140.233.11. XX). The intellectual property address that you provide to the printer must be a number that's not utilized by anything. Usually, you can document the IP address that the Gameboy/laptop had, disconnect the Gameboy/laptop and offer the printer the Gameboy/laptop's IP address.). Troubleshooting a Network Printer.
- If whatever above checks out (jack works, cable television works, remains in correct VLAN/subnet), then the issue might lie with the printer's network card. Contact Symquest.