Having installation problems? See the full instructions
- Click 'HP Support Solutions…exe' in the lower-left corner of the browser window
- If a File Download Security Warning appears, click 'Run' to install the framework.
- If User Account Control appears, click 'Yes' to install the framework.
How does HP install software and gather data?
Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
- Operating system
- Browser version
- Computer vendor
- Product name/number
- Serial number
- Connection port
- Driver/device description
- Computer and/or printer configuration
- Hardware and software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Number of pages printed
Installed Software Details:
HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
Remove "HP Support Solutions Framework" through Add/Remove programs on PC
Requirements:
Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+