Do you see a jammed paper or foreign product?
Did you set up the print head correctly?
Please see the following for information.
If the issue continues, call the service center for repair work.
Trigger and Option.
- 1. Exists a jammed paper or foreign product inside the printer?
- 2. Is the ink tank effectively set up?
1. Exists a jammed paper or foreign product inside the printer?
Stop printing, then press the power button of the printer to switch off the printer.Open the Leading Cover of the printer; then,
- If there is a jammed paper or foreign product inside the printer, eliminate them.
- If the Print Head Lock Lever is raised, lower it.
[The printer with the Leading Cover opened]( Paper jam )
( When the Print Head Lock Lever is raised ).
Printer Error Occurred 5100, After inspecting the above products, press the power button to switch on the printer once again.
CARE.
When eliminating the jammed paper or foreign product, take additional care so that you do not touch the inner parts. Or, it might trigger another printing issue.
Click here for info:
2. Is the ink tank effectively set up?
If the ink tank is not adequately set up, it hinders the operation of the print head.See the following images to obtain a concept of appropriate print head position.
[When the ink tanks are not adequately set up]
The ink tank is not set solidly.
The ink light is not switched on.
[When the ink tanks are correctly set up]
Printer Error Occurred 5100, The ink lights are switched on.
CARE.
Constantly keep in mind "Do not touch the Print Head Holder while it is moving.".
Wait till the Print Head Holder instantly stops.
Do not even try to stop/move the Print Head Holder by holding it.Ask for a repair work service
- Demand either Canon or the dealership you bought the device for a repair work service.